Returns Policy
Changed your mind? We've got 30 days of easy returns.
Our Promise
We want you to love every Glamourique piece. If something isn't quite right, you can return or exchange eligible items within 30 days of delivery for a full refund or store credit — provided the items are unworn, unused, in their original packaging with tags intact.
How to Initiate a Return
Email us
Contact hello@glamorique.shop within 30 days of delivery with your order number and the item(s) you'd like to return or exchange.
Get your return label
We'll send you return instructions and, where eligible, a prepaid return shipping label for Australian orders.
Send it back
Pack your items in their original packaging (tags attached, unused) and drop off your parcel at the nominated carrier.
Refund or exchange
Once we receive and inspect your return, we'll process your refund to the original payment method or ship your exchange — usually within 3–5 business days.
Refund Timeline
Refunds are processed within 3–5 business days of us receiving your return, to your original payment method. Depending on your bank, it may take an additional few days to appear. Store credit refunds are issued instantly via email.
What Can't Be Returned
- ✦ Mystery Boxes — all sales final due to their surprise nature.
- ✦ Items worn, washed, or without original packaging and tags.
- ✦ Earrings and body jewellery for hygiene reasons.
- ✦ Items marked "Final Sale" on the product page.
Nothing in this returns policy is intended to exclude or limit any rights or remedies that cannot be excluded under applicable Australian consumer law.
Faulty or Incorrect Items
Received the wrong item or something damaged? We'll make it right at no cost to you — email hello@glamorique.shop with a photo and your order number within 7 days of delivery.